We try to make sure that we use language that everyone will understand. When we are writing for the public we try to avoid using jargon, but sometimes we have to use it because, for example it is the name of a group or organisation. Some documents that are intended for internal use are also made public: these are likely to contain more jargon and acronyms. To help you to understand some of the common words and phrases that we use in Better Care Together we have put together a short glossary.
The NHS Confederation has developed a comprehensive acronym buster for lots of health and social care words and phrases.
A&E – Accident and emergency, also known as ED
ACSC - Ambulatory Care Sensitive Conditions
Acute care/services – Acute care is for patients who need specialist support and treatment which cannot be provided in the community.
ADHD - Attention Deficit Hyperactive Disorder
AHP - Allied Health Professional
APHO - Association of Public Health Observatories
ASC – Adult Social Care
AT - Area Team
Arden & GEM CSU – Arden and Great East Midlands Commissioning Support Unit
BC – Business case. This sets out the reasons for starting the programme.
BCF – Better Care Fund. The BCF brings together resources from the NHS and local authorities together.
BCT – Better Care Together
CAMHS – Children and Adolescents Mental Health Service
CCG – Clinical commissioning group. Clinical commissioning groups plan and design local health services. They do this by “commissioning” or buying health and care services from other organisations from within the NHS and other providers of care.
CCM - Chronic Care Model
CEO – Chief Executive Officer
CEPN - Community Education Provider Network
CFO – Chief financial officer
CHF - Chronic Heart Failure
CHS - Community Health Services
City CCG – Leicester City Clinical Commissioning Group
CLG – Clinical Leadership Group. The CLG provides senior clinical leadership for the BCT plan.
CMHT – Community Mental Health Team
COO – Chief Operating Officer
COPD - Chronic Obstructive Pulmonary Disease
CSU – Commissioning Support Unit
CVD - Cardiovascular Disease
DB – Delivery board. The delivery board comprises senior officers from Better Care Together partner organisations. It leads and reviews the delivery of the Better Care Together plan.
DH - Department of Health
DTOC - Delayed Transfer of Care
ECG - Electrocardiograph
ECP - Emergency Care Practitioner
ED – Emergency Department
EIA - Equality Impact Assessment
ELC - Experience Led Commissioning
ELR - East Leicestershire and Rutland
ELR CCG – East Leicestershire and Rutland Clinical Commissioning Group
EMAS – East Midlands Ambulance Service
EMCHC - East midlands Congenital Heart Centre
ENT - Ear Nose and Throat
EOLCS - End of Life Care Strategy
EPR – Electronic patient record
FOI – Freedom of Information. The Freedom of Information Act allows anyone to ask for information held by public sector organisations.
GEH - George Eliot Hospital
GEM - Greater East Midlands (CSU)
GGH – Glenfield General Hospital
GH - Glenfield Hospital
GP - General Practitioner
GP Federation – A federation is a group of GP practices and primary care teams working together and sharing responsibility for developing and delivering services for their local communities.
GPwSI – General Practitioner with Special Interests
H&B - Hinckley & Bosworth
HEEM - Health Education East Midlands
HCA - Health Care Assistant
HCSW - Health Care Support Workers
HOSC – Health Overview and Scrutiny Committee. HOSCs scrutinise (check) local health services and plans provided by the NHS and local authorities. There are HOSCs in Leicester, Leicestershire and Rutland.
HNN - Health Needs Neighbour
HW – Healthwatch. Healthwatch is a statutory body which makes sure that the public’s voices are health and listened to by people who commission and deliver services. There are three groups in LLR, Healthwatch Leicester City, Healthwatch Leicestershire, and Healthwatch Rutland.
HWB – Health and Wellbeing Board. HWBs allow key leaders from the health and care system in a local area to work together to improve the health and wellbeing of the people living there.
ICS - Intensive Community Support cares for people in their own homes, rather than them having to be admitted to hospital for care
ICRS – Integrated Crisis Response Service. A multi-disciplinary service including GPs, district nurses, occupational therapists, dieticians and social care which provides up to 72 hours of care in patients' own homes to enable people to leave hospital more quickly or prevent them from being admitted to hospital.
ICT - Integrated Care Teams
ICU - Intensive Care Unit
IG – Information Governance
IL – Implementation Lead
IM&T – Information, Management and Technology
ITU - Intensive Treatment Unit
JAG - Joint Advisory Group
JSNA - Joint Strategic Needs Assessment
KPI – Key Performance Indicator
LAs – Local Authorities. The LA partners in Better Care Together are Leicester City Council, Leicestershire County Council and Rutland County Council.
LCCCG - Leicester City Clinical Commissioning Group
Left shift – The term left shift means the move from acute care through community and primary care to social care.
LGH – Leicester General Hospital
LHSCE - Leicestershire Health and Social Care Economy
LLTIC - Lessons Learned to Improve Care
LLR – Leicester, Leicestershire and Rutland
LMC – Local Medical Committee
LPT – Leicestershire Partnership NHS Trust
LRI – Leicester Royal Infirmary
LTC - Long Term Condition
MD – Managing Director
MDT - Multi-Disciplinary Team
MHA - Mental Health Act
MHFA - Mental Health First Aid
MLU – Midwifery Led Unit
NHS - National Health Service
NHSE - NHS England (Leads the NHS in Englnad, setting priorities and direction for NHS)
NHSI - NHS Improvement (Support foundation trusts and NHS trusts to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable)
NICE - National Institute for Health and Care Excellence
NTDA - National Trust Development Authority
OOH - Out of Hours
PCT - Primary Care Trust
PFI - Public Finance Initiative
PHE - Public Health England
PICU - Psychiatric Intensive Care Unit
PILS – Patient Information and Liaison Service
PB – Partnership Board. The Partnership Board is responsible for setting, ensuring the delivery of and reporting on the Better Care Together programme. It is chaired by an independent lay person and has membership from Leicester, Leicestershire and Rutland social care and health commissioners and providers.
PID – Project Initiation Document. A document which sets out the approach to the BCT plan.
PMO – Programme Management Office
PPG – Public Participation Group
PPI – Public and Patient Involvement
Primary Care – the first point of contact for people in the health care system. As well as GPs it includes dental practices, pharmacies, optometrists and practice nurses.
PSAU - Place of Safety Assessment
SOC – Strategic outline case
SPA – Single Point of Access
SRO – Senior Responsible Officer. The person(s) who are responsible for making sure that the different parts of the BCT plan are developing and will be delivered.
STP – Sustainable Transformation Plan
TDA – Trust Development Authority
UCC - Urgent Care Centre
UHL – University Hospitals of Leicester NHS Trust
VCFS – Voluntary, Community and Faith Sector
WHO - World Health Organisation
WLCCG – West Leicestershire Clinical Commissioning Group