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NHS 111

Get the right attention call 111

In Leicester, Leicestershire and Rutland there are many places you can go if you urgently need healthcare, but it is not a serious or life-threatening emergency.

If you are unsure of the service you need, or you need immediate medical advice, call NHS 111

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one. NHS 111 advisers can also assess if you need an ambulance and send one immediately.

Quick and easy

By calling NHS 111 it’s quick and easy to access the urgent care services you need. It's free to call and patients who need it will be supported by an expanded team of clinicians. With your consent, information on your past care and needs will be shared so that the team dealing with your care know you as a patient, and your experience is improved.

The process is straightforward:

  1. When you call, you will be asked a number of questions, so we understand your needs.
  2. If, when you have explained your needs, we feel you need to talk to a nurse, a doctor, a pharmacist, someone from the mental health or social care service or another health professional - you will be directly and quickly passed through to a new service called the Clinical Navigation Hub – where the people who provide clinical support are there to help. 
  3. After a conversation with you they will either offer you advice and guidance to care for your condition yourself or refer you to the right service and care that best suits you – they might arrange a home visit, or they might make an appointment for you at a walk-in clinic or primary care hub.  Whatever the face-to-face care and treatment you receive – it will be the most suitable one for you.
  4. Of course, if we feel you are a 999 emergency then an ambulance will be dispatched immediately.

Mental health crisis

Many people aren’t aware that you should call NHS 111 for help with a mental health crisis, as well as for urgent physical care needs.  They can refer to mental health support services as well as other healthcare services, again often being able to make immediate appointments for you and can help you and your loved ones get the care you need.

So, if you are feeling unwell or have an accident, at any time of day or night, call NHS 111 – the fast and easy way for you to get the right help, whatever your health needs and whatever the time of day or night.

To access mental health support locally please visit Lets Talk - Wellbeing.

Useful links