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Better care for patients

Our next steps to improving the health and wellbeing of our diverse population is centred around our model of care that has been evolving over recent years. Professor Mayur  Lakhani, GP and Chairman of the BCT Clinical Leadership Group explains the model of care.


It has the follow four key components:

Keep more people well and out of hospital

Through better public health and prevention of illness, early detection and management of disease, support for patients at home and in their community.

We will strengthen primary care to help people make the right lifestyle choices and improve access to GPs and practice teams.

Integrated teams have been created at a local level, across different NHS organisations, to meet the needs of an ageing population and patients with complex conditions in order to better care for people and reduce reliance on acute hospital care.

More care closer to home  

From the management of long term conditions to planned procedures and follow-ups.

We will introduce a 'Home First' approach to care for people at home or in the community facilities, avoiding unnecessary hospitalisation or rehabilitating them after a stay in hospital as they regain their independence.

Some planned care will be moved from acute hospitals to the community and unnecessary follow-up and outpatient appointments will be avoided.

Care in a crisis

From 111 to 999, urgent care to the A&E Department, including urgent and emergency response for people experience mental health episodes.

We will improve urgent and emergency care by extending access to general practice in the evenings and at weekends and developing urgent treatment centres in the community.

Pressure on emergency care will be minimised through the NHS111 service, offering GP support at A&E and improving the flow of patients through the hospital.  

High quality specialist care

To support patients in their homes, community facilities and hospitals to get the best possible outcomes.

We will create specialist pathways, the route that people take through the care system, that include staff from different NHS and local authority organisations to provide joined up, high quality care for children, pregnant mothers, those with mental health needs, learning disabilities, dementia, cancer, long term or multiple conditions.